Frequently Asked Questions.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. Abstract orders will take 3-5 business days & custom orders take 15-25 business days to arrive. Overseas deliveries can take anywhere from 10-15 business days. Delivery details will be provided in your confirmation email.
Name spelling, if you would like a specific spelling please do write your name in Arabic and paste in the box given, if your name is written in English we will convert it as best as we can but there is no refund policy available if the name is misspelt. We will only accept returns for items that are faulty. We do not accept responsibility or returns if you chose the incorrect size. Custom orders cannot be returned.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Unfortunately we do not accept return or exchange for custom orders. Custom products are just made for you upon order and cannot be restocked.
Once you have placed an order a for custom item it cannot be cancelled.
Buy it once, wear it for a lifetime.
We have put our jewellery through numerous tests to make sure that our jewellery lasts for a life time. We began with leaving the jewellery in a container of water for 60 days and after that we left it outside in different and harsh weather conditions for 60 days. To make sure our jewellery is durable, water resistant and tarnish free.
Our level of craftsmanship is second to none. Among the highest quality in the world, our jewellery is made exclusively from pure stainless steel fill with three layers of real 18K Gold plating laid over a heart of semi-precious metals.
Divine Collection is made to last a lifetime. To back up our claim, we cover all our jewellery for the life of the original purchaser. There is no time limit. If any damage or wear at all occurs. Such as manufacturing defects, rust or tarnish & colour fading. Simply reach out to us & you will receive a brand new replacement for free. No questions asked.